Start with the actual problem
Describe what the tenant or inspector observed. Avoid diagnosing the repair unless the cause is already known. “Kitchen faucet leaks at base when running” is more useful than simply “replace faucet.”
Include access information
State whether the property is vacant or occupied, whether there is a lockbox, whether the tenant must be contacted, and whether there are restricted access times.
Include approval limits
If your company allows repairs up to a certain dollar amount without additional approval, include that limit on the work order. It reduces delays when a small additional item is discovered.
Photos help, but context matters
A close-up photo is useful, but a wider photo often explains where the problem is located and what surrounds it. When possible, include both.